Shipping & Returns (FAQ)
Processing time
The time needed to prepare an order for shipment is 14 business days until September 15th, 2019. Processing time will return to the normal 3-5 business days on September 16th, 2019.
Estimated shipping times
These estimated shipping times do not include processing time. Please allow an additional 14 business days for your order to arrive.
North America: 5-8 business days
Europe: 10-17 business days
Australia, New Zealand and Oceania: 10-17 business days
Asia Pacific: 10-17 business days
Latin America and the Caribbean: 10-17 business days
North Africa and the Middle East: 10-17 business days
Sub-Saharan Africa: 10-17 business days
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Payment options
We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Apple Pay, Shopify Pay, and Paypal.
Returns & exchanges
We gladly accept returns, exchanges, and cancellations -
Just contact us within: 3 days of delivery
Ship items back to us within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for -
* Custom or personalized orders
* Items on sale
Conditions of return -
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.
Care instructions
Do not use silver/gold polish on plated metal jewelry, it will remove the plating. Sterling silver polish is safe for sterling silver components, but do not use it on any crystals, beads, etc. in your jewelry as it may cause damage. Do not wear delicate or wood jewelry in the shower. Wearing your jewelry in the shower will shorten its lifespan.
Allergies
Hypoallergenic earring hooks are available. The earring hooks will be niobium, sterling silver, or 14k gold-filled depending on the piece. If you need a different material or have any questions, please contact us prior to placing your order. Please note that our dog, Joxer, does spend time in the studio.
Custom and personalized orders
Want to order a single earring? A mismatched pair of earrings? Screwbacks for unpierced ears? Leverbacks so your earrings are secure (good for nurses, etc.)? A specific character? Multiple charms? Another idea within the scope of our current offerings? Contact us.